How to handle quality issues? Is it a full refund? How long is the prosecution period?

Within 30 days after arrivial of the goods at the destination,should the quality,specifications or quantity be found not in comformity with the stipulations of the contract except those claims for which the insurance company or the owners of the vessel are liable.The buyers shall,have the right on the strength of the inspection certificate issued by the third-party and the related documents to claim for compensation to the sellers. 

We will pick up cargo from customer warehouse after returning agreement signed.A lab report/third-party testing report is required and Full refund can be done within 2 weeks after returning agreement.Read More